Vagasko · Refund & Settlement Policy

Refund Policy

Clear rules for booking cancellations, venue decisions, and how prebooking money is refunded to customers or settled with venues on Vagasko.

Last updated: 6 August 2026 Customers & businesses Prebooking-based refunds

When you book on Vagasko, you pay a prebooking amount plus a fixed checkout platform fee of ₹2. Refunds below apply only to the prebooking amount. The ₹2 platform fee is non-refundable in every case — whether you cancel, the venue rejects, or the venue cancels.

97% Refund if you cancel early (before accept, or 2+ hours before the slot after accept)

100% Prebooking refund if the venue rejects or cancels your booking

0% No refund for late cancel (under 2 hours) or no-show

1. Customer refund rules

Refund percent is calculated on the prebooking amount you paid for that booking (not the full service total, and not the ₹2 platform fee).

Situation	Your refund	What it means
You cancel before the venue accepts or rejects	97% of prebooking	Most of your prebooking comes back. A small platform retention applies on the prebooking amount.
Venue has accepted, and you cancel with 2 hours or more left before the appointment	97% of prebooking	Same early-cancel refund. Example: 2:00 PM booking cancelled before 12:00 PM.
Venue has accepted, and you cancel with less than 2 hours left	0% refund	No refund on the prebooking amount. Example: 2:00 PM booking cancelled after 12:00 PM.
Venue rejects your booking	100% of prebooking	Full prebooking amount is refunded. ₹2 platform fee is still not refunded.
Venue cancels after accepting	100% of prebooking	Full prebooking amount is refunded. ₹2 platform fee is still not refunded.
Venue marks you as no-show (you did not arrive)	0% refund	No refund on the prebooking amount for that booking.
Platform / venue emergency (see section 2)	100% of prebooking	Full prebooking refund when an approved emergency cancels the booking. Timing: about 10–15 days.

Platform fee: The fixed ₹2 charged at checkout is kept by Vagasko in all cancellation, rejection, and refund scenarios. It is never returned to your payment method or wallet.

2. Emergency situations (100% refund)

If a booking cannot go ahead because of an emergency — for example a technical failure on the platform, a government lockdown, flood, or a similar force-majeure / safety event — and Vagasko confirms that the booking is cancelled for that reason, you receive a 100% refund of the prebooking amount.

Examples include (but are not limited to): technical outage, lockdown, flood, or other comparable emergencies that prevent the appointment from being fulfilled.
Eligible emergency refunds are processed so that the money typically reaches you within about 10 to 15 days after the emergency cancellation is confirmed.
The fixed ₹2 checkout platform fee remains non-refundable, same as other refund cases.
Vagasko decides when a situation qualifies as an emergency under this section.

3. How refunds are paid

Eligible refunds are sent back to your original payment method (for example UPI / card via the payment gateway).
Bank or UPI credit usually appears within about 7 business days after the refund is processed.
Any promotional credits, coupons, referral rewards, or bonus amounts used on a booking are not cash-refundable.
Refund timing can vary slightly by your bank or payment app; Vagasko starts the refund as soon as the booking outcome is confirmed.

4. Trust score impact

Booking behaviour also affects your Trust Score on Vagasko. Refunds and trust score are separate — even when money is refunded, your score can still change.

Score can go down

Cancellations (especially close to the appointment), venue rejections tied to your side of the visit, and no-shows can reduce your trust score.

Score can go up

Completing bookings and starting the service on time helps improve your trust score over time.

5. What this policy does not cover

Disputes about service quality after a completed visit — contact the venue and Vagasko support separately.
Offline / remaining amount paid at the venue after you arrive.
Charges outside Vagasko (tips, extras agreed directly with the venue).

6. Fraud & payment misuse

Customer responsibility: If a customer commits any payment-related fraud, chargeback abuse, fake payment proof, or other payment misuse on Vagasko, the customer alone is responsible. Vagasko may suspend the account, hold refunds, reverse credits, and take legal or recovery action as needed.

This section is only for businesses / venues. It covers how prebooking money is settled into your venue wallet — not customer refund percentages. When a booking is completed, or when a customer forfeits the prebooking (late cancel / no-show), settlement follows the rules below.

80% Of prebooking credited to you on late customer cancel or no-show

Platform commission On completed bookings, Vagasko deducts its applicable commission before crediting your share

₹0 No settlement credit if you reject or cancel an accepted booking

1. Business / venue settlement rules

Figures below are based on the booking’s prebooking amount. The fixed checkout platform fee paid by the customer stays with Vagasko and is never paid out to the venue.

Situation	What the venue gets
Customer cancels before you accept / reject	No prebooking credit
Customer cancels after accept, with 2+ hours left	No prebooking credit
Customer cancels after accept, with under 2 hours left	80% of prebooking
You reject the booking	No credit for that booking
You cancel after accepting	No credit for that booking
You mark the customer as no-show	80% of prebooking
Booking is completed	Prebooking credit after platform commission
Emergency cancellation (see section 2)	No booking amount & no extra charge

On completion: Vagasko takes its applicable platform commission from the prepaid amount, then credits the remaining eligible prepaid share to your venue wallet. Any unpaid balance after the visit is settled between you and the customer offline. Exact commission terms are shown in your business agreement / vendor dashboard — not listed as a public percentage here.

2. Emergency situations

If any type of emergency occurs — for example a technical failure, lockdown, flood, or a similar event — and a customer’s booking is cancelled for that reason:

The venue does not receive any booking / prebooking amount for that booking.
No additional charge is deducted from the venue for that emergency cancellation.
The customer’s emergency refund (100% of prebooking) is handled under the customer policy; settlement credit does not apply to the venue.

Key rule: In an emergency, the venue gets neither a penalty charge nor the booking amount — the prepaid amount is returned to the customer as per the customer emergency refund rules.

3. Fair-use expectations

Accept or reject bookings within the response window so customers are not left waiting.
Use no-show only when the customer genuinely did not arrive for the appointment.
If you cancel after accepting, you do not receive that booking’s prebooking credit.
Misuse of cancellations or no-show marking may lead to review, holds, or account action by Vagasko.

4. Wallet & payouts

Settlement credits appear in your venue wallet as prebook / related balances as per platform rules.
Withdrawals and payouts follow Vagasko vendor wallet terms and any minimums shown in your vendor dashboard.
Promotional, coupon, or campaign credits are governed by their own offer terms and may not be withdrawable.

5. Fraud & payment misuse

Venue responsibility: If a business / venue commits fraud on Vagasko — including payment-related fraud, fake settlements, manipulated no-shows, or misuse of booking funds — the venue alone is responsible. Vagasko may freeze wallet payouts, reverse credits, suspend the listing, and take legal or recovery action as needed.

Changes to this policy

Vagasko may update this Refund Policy when booking, payment, or settlement rules change. Continued use of the platform after an update means you accept the revised policy.

Need help?

For refund or settlement questions:

Email: contact@vagasko.com
Website: Vagasko
Contact: Contact us

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